HP Deskjet Consumer Readme
Last updated: February 29, 2008
Thank you for purchasing an HP product. Refer to this document while installing and using your HP Deskjet hardware and software. It contains important information that became available only after the onscreen Help and printed documentation were completed.
The HP Web site provides additional information on support, software upgrades, software installation/uninstall, Frequently Asked Questions (FAQs), new operating system support, and general support information for your HP Deskjet product. The link to the HP Web site is http://www.hp.com/support.
Contents
Setup and System Requirements
Minimum Requirements for All Systems
Minimum Requirements for Windows Systems
General Installation and Setup Information
Microsoft Windows Service Packs
Installation
Multiple HP Imaging Products
Installation Problems
Troubleshooting
Device is Not Recognized
HP Photosmart Imaging Applications
Notice to Windows 2000 Users
Setup and System Requirements
This section contains information on various requirements your system should meet before you can install this software package.
Minimum Requirements for All Systems
- CD-ROM or DVD-ROM drive
- Available USB port and USB cable
- SVGA 800 x 600 monitor with 16-bit color(32-bit color recommended) Adobe® Acrobat® Reader 5 or higher recommended
- For All-in-One printers, full-color scanning requires an additional 50 MB hard disk space
- Internet access recommended
- 400 MB (850 MB for Microsoft® Windows® Vista) available hard disk space for software installation (HP Deskjet D series)
- 450 MB (900 MB for Microsoft Windows Vista) available hard disk space for software installation (HP Deskjet F series)
- Microsoft® Internet Explorer® 6 or higher
Minimum Requirements for Windows Systems
- Microsoft® Windows® Vista
- A modern 800 MHz 32-bit (x86) or 64-bit (x64) Processor (1 GHz or higher recommended)
- 512 MB RAM (1 GB or higher recommended)
- Microsoft Windows XP Home, XP Professional, XP Media Center Edition and Tablet PC Edition (Service Pack 1 or higher)
- Any Intel® Pentium® II, Celeron®, or compatible processor, 233 MHz (Pentium III 300 MHz or higher recommended)
- 128 MB RAM (256 MB or higher recommended)
- Microsoft Windows XP Professional x64 Edition
- A Basic HP print (and scan if you have an All-in-One printer) solution is provided. The full HP Photosmart software solution is not provided for Windows XP Professional x64 Edition and some product features (including front-panel buttons) will not be functional.
- Any AMD® Athlon 64, AMD Opteron, Intel Xeon with Intel EM64T support, Intel Pentium 4 with Intel EM64T support
- 256 MB RAM (512 MB or higher recommended)
- Microsoft Windows 2000 (Service Pack 4 or higher)
- A Basic HP print (and scan if you have an All-in-One printer) solution is provided. The full HP Photosmart software solution is not provided for Windows 2000 and some product features (including front-panel buttons) will not be functional
- Any Intel® Pentium® II, Celeron®, or compatible processor, 233 MHz (Pentium III 300 MHz or higher recommended)
- 128 MB RAM (256 MB or higher recommended)
(Does not support Windows 95, 98, 98 Second Edition, Me, 3.1, NT® 4.0, DOS, 2003 Server.) |
General Installation and Setup Information
- Administrative privileges are required to install or uninstall the HP Photosmart software.
- The HP Photosmart software supports a variety of HP products. The HP Photosmart software installs by default into the C:\Program Files\HP folder. You can change this install folder during the first install of HP Photosmart software on a computer. Subsequent installs of other HP products that use the HP Photosmart software will automatically use the same folder as the first install. To change the folder where the HP imaging software is installed, you must first uninstall all HP imaging devices and the HP Photosmart software and then re-install all HP imaging devices and HP Photosmart software.
- HP Photosmart software will install in the same language as a previous install on the same system. If you wish to change the language of the HP Photosmart software, you must first uninstall the software for every device that uses the HP Photosmart software, the HP Photosmart software itself, and then re-install. HP Photosmart software will install in the language of the operating system of the PC by default (if that language is supported by the HP Photosmart software).
- HP Photosmart software functionality on systems that just meet minimum system requirements will be limited. Use of many images or videos require a system that meets the recommended system requirements for acceptable performance and reliability.
Microsoft Windows Service Packs
Periodically, Microsoft releases Service Packs that contain upgrades and fixes for released operating systems. Windows 2000 and XP Service Packs are available from the Microsoft Web site. Go to http://www.microsoft.com to obtain updates.
Installation
Multiple HP Imaging Products
When multiple instances of the same device are installed, two entries appear in the HP Solution Center. Typically, the first instance of the device installed has the name of the device (for example, HP Deskjet X series) and the second instance is called “copy 1.” You can rename these by going into the printer folder and changing the name of each entry. For example, “HP Deskjet X - home” and “HP Deskjet X - work.” Changing these entries also changes the name of the status icon and the device listing in the HP Solution Center.
Installation Problems
Recovering from a Failed Installation
If the installation failed, HP recommends that you review the troubleshooting information in the printed documentation. If you continue to have problems, go to http://www.hp.com/support for more suggestions on troubleshooting a failed installation.
Troubleshooting
For more troubleshooting help, see the Troubleshooting information in the onscreen or printed documentation that was included with your device or visit the support Web site at http://www.hp.com/support.
Device is not recognized
If your device is not recognized:
- Ensure your USB cable is connected correctly. Remove the USB cable, look at the end of the cable, and then match it to the pattern on the USB port. Make sure that it is not upside down. Insert one end of the USB cable completely into the USB port on the HP device and the other end into a USB port on the computer. Be sure that you have plugged the USB cable into the USB port on the back of the device. Some devices, like Deskjet printers, have a USB port in front for direct connection to a camera. This front USB port cannot be used to connect the device to your computer.
- Check that the device is turned on. Devices are not recognized when the power is switched off.
- Try connecting the USB cable to a different USB connector on the computer.
- Ensure that your USB cable is no more than 5 meters (16 feet) in length.
If your device included a Setup Guide, review it carefully for details on how to connect your device to your PC.
HP Photosmart Imaging Applications
You may have HP Photosmart Premier, HP Photosmart Essential, and HP Photosmart Express installed, depending on the number of HP devices you own and the install options you selected. All applications may be safely installed on a computer at the same time, and you may use any of the applications depending on your preference.
Notice to Windows 2000 Users
This product provides limited functionality for Windows 2000, including but not limited to the following:
- The HP Photosmart Software is not available.
- The onscreen Help is not installed, but it is available as a Web download at http://www.hp.com/support.
Windows® and Microsoft Windows® are U.S. registered trademarks of Microsoft Corp. Copyright(c) Hewlett-Packard Co. 2008. Windows and Windows XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. This information is subject to change without notice and is provided “as is” with no warranty. Hewlett-Packard shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material.
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