HP Deskjet Consumer Readme

Last updated: February 29, 2008

Thank you for purchasing an HP product. Refer to this document while installing and using your HP Deskjet hardware and software. It contains important information that became available only after the onscreen Help and printed documentation were completed.

The HP Web site provides additional information on support, software upgrades, software installation/uninstall, Frequently Asked Questions (FAQs), new operating system support, and general support information for your HP Deskjet product. The link to the HP Web site is http://www.hp.com/support.

Contents

Setup and System Requirements

Minimum Requirements for All Systems

Minimum Requirements for Windows Systems

General Installation and Setup Information

Microsoft Windows Service Packs

Installation

Multiple HP Imaging Products

Installation Problems

Troubleshooting

Device is Not Recognized

HP Photosmart Imaging Applications

Notice to Windows 2000 Users

Setup and System Requirements

This section contains information on various requirements your system should meet before you can install this software package.

Minimum Requirements for All Systems

Minimum Requirements for Windows Systems

  • Microsoft® Windows® Vista
    • A modern 800 MHz 32-bit (x86) or 64-bit (x64) Processor (1 GHz or higher recommended)
    • 512 MB RAM (1 GB or higher recommended)
  • Microsoft Windows  XP Home, XP Professional, XP Media Center Edition and Tablet PC Edition (Service Pack 1 or higher)
    • Any Intel® Pentium® II, Celeron®, or compatible processor, 233 MHz (Pentium III 300 MHz or higher recommended)
    • 128 MB RAM (256 MB or higher recommended)
  • Microsoft Windows XP Professional x64 Edition
    • A Basic HP print (and scan if you have an All-in-One printer) solution is provided. The full HP Photosmart software solution is not provided for Windows XP Professional x64 Edition and some product features (including front-panel buttons) will not be functional.
    • Any AMD® Athlon 64, AMD Opteron, Intel Xeon with Intel EM64T support, Intel Pentium 4 with Intel EM64T support
    • 256 MB RAM (512 MB or higher recommended)
  • Microsoft Windows 2000 (Service Pack 4 or higher)
    • A Basic HP print (and scan if you have an All-in-One printer) solution is provided.  The full HP Photosmart software solution is not provided for Windows 2000 and some product features (including front-panel buttons) will not be functional
    • Any Intel® Pentium® II, Celeron®, or compatible processor, 233 MHz (Pentium III 300 MHz or higher recommended)
    • 128 MB RAM (256 MB or higher recommended)

(Does not support Windows 95, 98, 98 Second Edition, Me, 3.1, NT® 4.0, DOS, 2003 Server.)

General Installation and Setup Information

Microsoft Windows Service Packs

Periodically, Microsoft releases Service Packs that contain upgrades and fixes for released operating systems. Windows 2000 and XP Service Packs are available from the Microsoft Web site. Go to http://www.microsoft.com to obtain updates.

Installation

Multiple HP Imaging Products

When multiple instances of the same device are installed, two entries appear in the HP Solution Center. Typically, the first instance of the device installed has the name of the device (for example, HP Deskjet X series) and the second instance is called “copy 1.” You can rename these by going into the printer folder and changing the name of each entry. For example, “HP Deskjet X - home” and “HP Deskjet X - work.” Changing these entries also changes the name of the status icon and the device listing in the HP Solution Center.

Installation Problems

Recovering from a Failed Installation

If the installation failed, HP recommends that you review the troubleshooting information in the printed documentation. If you continue to have problems, go to http://www.hp.com/support for more suggestions on troubleshooting a failed installation.

Troubleshooting

For more troubleshooting help, see the Troubleshooting information in the onscreen or printed documentation that was included with your device or visit the support Web site at http://www.hp.com/support.

Device is not recognized

If your device is not recognized:

If your device included a Setup Guide, review it carefully for details on how to connect your device to your PC.

HP Photosmart Imaging Applications

You may have HP Photosmart Premier, HP Photosmart Essential, and HP Photosmart Express installed, depending on the number of HP devices you own and the install options you selected.  All applications may be safely installed on a computer at the same time, and you may use any of the applications depending on your preference.

Notice to Windows 2000 Users

This product provides limited functionality for Windows 2000, including but not limited to the following:

Windows® and Microsoft Windows® are U.S. registered trademarks of Microsoft Corp. Copyright(c) Hewlett-Packard Co. 2008. Windows and Windows XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. This information is subject to change without notice and is provided “as is” with no warranty. Hewlett-Packard shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material.

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